Patient information

Feedback & Suggestions


We welcome any feedback or suggestions you may have that will help us improve our service. Positive feedback is also welcome so please tell us if you have had a good experience with our team as we do celebrate our staff success here at Kingswood Eye Centre.  Please feel free to talk to your Doctor

Feedback & Suggestions2021-07-01T02:24:28+00:00

Management of your personal health information


Your medical record is a confidential document.  It is the policy of this practice to maintain the security of personal health information at all times and ensure that this information is only available to authorised members of staff.  All staff members of this practice have signed a confidentiality agreement as a part of their induction

Management of your personal health information2021-07-01T02:24:04+00:00

What do I need to do if have temporary loss of vision?


Temporary loss of vision (e.g. like a curtain being pulled over the sight) may be a sign of a Transient Ischaemic Attack (TIA). Please contact our rooms immediately for direction.

What do I need to do if have temporary loss of vision?2021-07-01T02:23:38+00:00

Repeat scripts


It is important that you continue to see your doctor for the management of medications prescribed however in certain circumstances you may be able to organise a repeat script over the phone.

Repeat scripts2021-07-01T02:22:50+00:00

What is the difference between an Ophthalmologist and an Optometrist?


In Australia, an Optometrist is a healthcare professional who can examine eyes, prescribe and fit eyeglasses and contact lenses, and detect eye diseases. An Ophthalmologist, on the other hand, is a medical doctor who specialises in eye and vision care, including the diagnosis and treatment of eye diseases, and they can perform eye surgery. For

What is the difference between an Ophthalmologist and an Optometrist?2024-03-14T01:53:36+00:00

Do you prescribe glasses?


Patients are encouraged to see their optometrist for the prescription of glasses. Our Ophthalmologists do not prescribe glasses.

Do you prescribe glasses?2021-07-01T02:22:04+00:00

Why do I need a referral?


You will need a current referral from your GP or optometrist to be able to claim a Medicare rebate.  Most GP/Optometrist referrals are valid for 12 months, however, if your referral is from another Specialist this will only be valid for 3 months.  Please check with our staff if you have a current referral prior

Why do I need a referral?2021-07-01T02:21:07+00:00

Urgent phone queries


Please contact our friendly receptionists if you are experiencing any eye problems that concern you or if you require an urgent appointment. Our receptionists will take notes of your symptoms and your details will be passed on to your treating eye specialist. A team member will usually contact you on the same day or for

Urgent phone queries2021-07-01T02:20:07+00:00

After Hours Care


In the case of an emergency outside of practice hours please contact your local GP or hospital emergency department.

After Hours Care2021-07-01T02:19:43+00:00
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