We welcome any feedback or suggestions you may have that will help us improve our service. Positive feedback is also welcome so please tell us if you have had a good experience with our team as we do celebrate our staff success here at Kingswood Eye Centre. Please feel free to talk to your Doctor
Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and ensure that this information is only available to authorised members of staff. All staff members of this practice have signed a confidentiality agreement as a part of their induction
Temporary loss of vision (e.g. like a curtain being pulled over the sight) may be a sign of a Transient Ischaemic Attack (TIA). Please contact our rooms immediately for direction.
An ophthalmologist is a medical practitioner that has specialised in the diagnosis and management of eye diseases after completing a medical degree. An optometrist has studied Optometry and specialises in the prescription of glasses, contact lenses, screening for eye diseases and referral to Ophthalmologist for treatment as appropriate.
Private Health Insurance will only cover in-hospital procedures and even then, you may still incur a "gap" payment.
You will need a current referral from your GP or optometrist to be able to claim a Medicare rebate. Most GP/Optometrist referrals are valid for 12 months, however, if your referral is from another Specialist this will only be valid for 3 months. Please check with our staff if you have a current referral prior
Please contact our friendly receptionists if you are experiencing any eye problems that concern you or if you require an urgent appointment. Our receptionists will take notes of your symptoms and your details will be passed on to your treating eye specialist. A team member will usually contact you on the same day or for