FAQs

It is important that you continue to see your doctor for the management of medications prescribed however in certain circumstances you may be able to organise a repeat script over the phone.

In Australia, an Optometrist is a healthcare professional who can examine eyes, prescribe and fit eyeglasses and contact lenses, and detect eye diseases. An Ophthalmologist, on the other hand, is a medical doctor who specialises in eye and vision care, including the diagnosis and treatment of eye diseases, and they can perform eye surgery. For

Patients are encouraged to see their optometrist for the prescription of glasses. Our Ophthalmologists do not prescribe glasses.

Private Health Insurance will only cover in-hospital procedures and even then, you may still incur a "gap" payment.

You will need a current referral from your GP or optometrist to be able to claim a Medicare rebate.  Most GP/Optometrist referrals are valid for 12 months, however, if your referral is from another Specialist this will only be valid for 3 months.  Please check with our staff if you have a current referral prior

Please contact our friendly receptionists if you are experiencing any eye problems that concern you or if you require an urgent appointment. Our receptionists will take notes of your symptoms and your details will be passed on to your treating eye specialist. A team member will usually contact you on the same day or for

In the case of an emergency outside of practice hours please contact your local GP or hospital emergency department.

The clinic is a private billing practice and you will incur a co-payment above the Medicare rebate. Our practice policy requires all accounts to be paid in full on the day of consultation including Medicare rebate. Our reception staff will lodge your account to Medicare electronically on your behalf to claim your rebate.  If you

Please make sure that we have received your referral before your appointment Current glasses Current list of medication Medicare card, Private Health card and Concession cards Sunglasses in case your pupils will be dilated