How do I make an appointment? Appointments can be made by phoning our rooms during consulting hours Monday to Friday 8am to 5pm (excluding public holidays)
How long will my appointment take? Please allow up to 2 hours for your initial appointment as often time is required to dilate your pupils and perform investigations depending on your condition.We appreciate your time is valuable and although we endeavour to run to our appointment schedule at times emergencies may occur which can lead to delays and longer than expected waiting times. We do apologise for any delays you may incur whilst we give all of our patients a high quality of care.
Will I be able to drive after my appointment? We suggest you bring a driver or arrange public transport for your appointment as there is a chance you may have dilating drops particularly if you have been referred with cataracts, flashes and floaters or a retinal/macula condition. These drops can blur your vision for up to 2 hours. We also suggest you bring a pair of sunglasses to your appointment as the suns glare may bother you if you do having dilating eye drops.
What do I bring with me to my appointment?
What do I need to do if I have a Drivers Licence form to be completed? Please hand your Drivers Licence form to reception staff on arrival and bring your glasses with you.
Why do I need a referral? You will need a current referral from your GP or optometrist to be able to claim a Medicare rebate. Most GP/optometrist referrals are valid for 12 months however if your referral is from another Specialist this will only be valid for 3 months. Please check with our staff if you have a current referral prior to your appointment.
How much will my appointment cost? The cost of the consultation will vary depending on tests/investigations performed. Full payment is required on the day of consultation and will be lodged with Medicare electronically on your behalf to claim your rebate. If you have registered your bank details with Medicare you should receive your rebate within 48hours. We accept cash, Eftpos, Credit Card (excluding Amex and American Express) and cheques. If you have any concerns/questions regarding your account please speak with one of your reception staff prior to your consultation.
Will my consultation be covered by my Private Health Insurance? Private Health Insurance will only cover in hospital procedures and even then you may still incur a "gap" payment.
Do you prescribe glasses? Patients are encouraged to see their optometrist for prescription of glasses.
What is the difference between an Ophthalmologist and an Optometrist? An ophthalmologist is a medical practioner that has specialised in the diagnosis and management of eye diseases after completing a medical degree. An optometrist has studied optometry and specialises in the prescription of glasses, contact lenses, screening for eye diseases and referral to ophthalmologist for treatment as appropriate.
What do I need to do if have temporary loss of vision? Temporary loss of vision (e.g. like a curtain being pulled over the sight) may be a sign of a Transient Ischaemic Attack (TIA). Please contact our rooms immediately for direction.